NDIS Training & Professional Development

A comprehensive overview of Australia’s disability support landscape. Participants gain a clear understanding of how the NDIA and NDIS operate, key legislation and quality standards, funding categories and what they mean, sector roles and responsibilities, and expectations of professional conduct, privacy, reporting, and compliance within SIL, respite, and community settings.

Ideal for new support workers, students, parents, carers, and anyone entering the disability support environment.

Support work is built on connection. This module develops respectful, effective communication skills, including verbal and non-verbal communication, active listening, communicating with neurodiverse individuals, adapting communication for cognitive and intellectual disabilities, understanding behaviour as communication, and maintaining professional tone and documentation.

Participants finish with the skills to communicate calmly, clearly, and respectfully in a wide range of support situations.

Support workers often find themselves in emotionally sensitive or crisis-related conversations, even when counselling is not their role. This module provides practical tools for responding safely to distress, setting boundaries with empathy, recognising when escalation is required, using grounding strategies, de-escalating emotional situations, and understanding what is — and is not — within scope of practice.

This training supports both staff and participants by ensuring communication remains safe, supportive, and professional.

Safe and effective techniques for assisting people with mobility needs, including hoist use, transfers, slide sheets, and injury prevention.

Essential training for safe practice across SIL, respite, community, and home-support environments.

Covers safe medication support, documentation, storage, error prevention, incident reporting, and working within scope.

Foundations of PBS, behaviour analysis, proactive strategies, and dignity-centred support.

Legal, ethical, and regulatory requirements under the NDIS Quality & Safeguards Commission.

Explores how trauma affects the brain, body, and behaviour, and how to provide support grounded in safety, compassion, and predictability.

Recognising early warning signs, responding to crisis, implementing de-escalation strategies, and escalating safely when required.

Evacuation procedures, equipment use, incident response, and hazard identification.

Covers WHS responsibilities, hazard identification, incident reporting, and safe workplace practices.

Safe feeding practices, choking prevention, modified diets, PEG support, and collaboration with allied health professionals.

Recognising seizure types, safety planning, triggers, and emergency medication administration (where authorised).

Blood glucose monitoring, hypo/hyper awareness, lifestyle support, and documentation.

Strength-based understanding, sensory regulation, communication differences, and practical support strategies.

Understanding safe limits, emotional safety, ethical conduct, and navigating complex support relationships.